1. Introduction
Sage & Simple (“we”, “us”, “our”) operates this website and online store from South Africa. We are committed to protecting your personal information and handling it responsibly.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
We process personal information in accordance with the Protection of Personal Information Act (POPIA).
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
a) Information you provide directly
- Name and surname
- Email address
- Phone number
- Billing and shipping address
- Account login details
- Messages or enquiries sent to us
b) Transaction information
- Products viewed, added to cart, or purchased
- Order history and payment confirmations
c) Payment information
- Payment details are processed securely by third-party providers (e.g. Shopify Payments, PayPal). We do not store full card details.
d) Automatically collected data
- IP address
- Browser and device type
- Pages visited and time spent on site
- Cookies and tracking data
3. How We Use Your Information
We use your personal information to:
- Process and fulfill orders
- Deliver products and manage returns
- Communicate with you about orders or enquiries
- Improve our website and customer experience
- Send marketing communications (only if you opt in)
- Detect and prevent fraud or misuse
4. Legal Basis for Processing (POPIA)
We process your personal information based on:
- Consent – when you opt in to marketing
- Contractual necessity – to fulfill your orders
- Legal obligations – where required by law
- Legitimate interests – improving our services and security
5. Sharing Your Information
We only share your information when necessary:
- With Shopify to operate our store
- With payment providers (e.g. PayPal, card processors)
- With shipping and courier partners
- With service providers (analytics, email platforms)
- When required by law or to protect our rights
All third parties are required to handle your data securely.
6. International Data Transfers
Your information may be processed or stored outside South Africa (e.g. via Shopify servers). We ensure that appropriate safeguards are in place to protect your data.
7. Cookies and Tracking Technologies
We use cookies to:
- Enable website functionality
- Remember your preferences
- Analyse site performance
- Deliver relevant advertising
You can manage or disable cookies in your browser settings.
8. Marketing Communications
You will only receive marketing messages if you:
- Opt in during checkout or signup
- Subscribe to our mailing list
You can unsubscribe at any time using the link in our emails.
9. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Maintain business records
10. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to processing for marketing
- Withdraw consent at any time
To exercise these rights, contact us below.
You also have the right to lodge a complaint with the Information Regulator of South Africa.
11. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
12. Security
We take reasonable technical and organisational measures to protect your personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions or requests regarding your personal information, contact us:
Email: info@sageandsimple.co.za
Location: Johannesburg South Africa